Frequently Asked Questions
Everything you need to know about shopping for a healthier home.
What makes Pure Living Space products different?
We curate high-quality, non-toxic, and eco-friendly products specifically designed to promote a healthier indoor environment. Every item undergoes a rigorous vetting process to ensure it meets our strict standards for safety and sustainability.
How much does shipping cost?
We offer flat-rate shipping on most orders, and free standard shipping on orders over $99 within the contiguous United States. Shipping rates for oversized items or international destinations are calculated at checkout.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return most unused items in their original packaging within 30 days for a full refund. Please note that certain personal care or bedding items may be excluded for hygiene reasons.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products cruelty-free?
Yes, we prioritize ethical sourcing. The vast majority of our products are cruelty-free and have not been tested on animals. You can find specific certification details on each individual product page.